iv. iii. View restocking and return fee info. iii. Other charges may apply to use the Services until you cancel your order. Your repaired phone will not be returned until the loan device and its accessories have been returned, repaired or replaced. Clearly state if returns, exchanges, and refunds are accepted by a company. ii. October 21. vii. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day. WHAT IS A SWAP/EXCHANGE/REPLACEMENT DEVICE IN THE SERVICE PROCESS? A Return Policy or a Refund Policy is used by ecommerce stores to inform customers about a store's policies on returns and refunds of purchased items. Vodacom Repairs will not be held responsible for any loss of SIM card, battery, charger or any other accessory booked-in unnecessarily. Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order. Vodacom v. We urge you to secure your data by backing the data up frequently (contact numbers, photos, information of high importance and/or personal, sentimental value). There is nothing to fix it is just rubbish. We … The sales entity will submit such devices to Vodacom Repairs as this is not facilitated directly between Vodacom Repairs and the consumer but between the sales entity and the consumer. vi. v. In the event of damage to the loan device and/or its accessories, you will be liable for the replacement cost of the loan device and/or its accessories or the deposit paid will not be reimbursed. In these instances, the warranty period continues as normal from where it is in the implied warranty period. They discontinued their 7 day return policy because its not necessary. Out of warranty (OOW) repairs can be completed in the 21 calendar day period but due to the 10 calendar day quotation/estimate acceptance/rejection timeframe offered to the consumer, TAT will be impacted proportionally. Plus, it doesn't use your data. i. In the event that you experience a problem with your new device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage. Modems fall in line with an exchange repair process for in-warranty modems deemed to be faulty and will be exchanged at zero cost if all of the warranty criteria are met. i. The original contents of the ‘box’, (device, original battery, original charger, original antenna, manual and any other accessories) must be complete and the packaging intact/in a good condition. Cricket provides a 7-day device and accessory return policy - beginning on the date of purchase - in which you may return or exchange a qualifying new or reconditioned wireless device purchased at one of our Cricket Stores. ii. It should be noted that Vodacom Repairs, within its control, endeavours to meet the fastest possible TAT for all consumers. Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order. iii. A store is legally required to post its refund policy. When a software upgrade is performed this is loaded on the device as per the latest version made available by the relevant manufacturers and/or as approved for the Vodacom network. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * Get refund info for a return. Download free printable Return Policy Template samples in PDF, Word and Excel formats The issuing outlet reserves the right therefore to request a refundable deposit which may not exceed the value of the device as determined in accordance with Vodacom’s official price list. Therefore, a worst case scenario for in-warranty repairs is 21 calendar days in total, if no uncontrollable issues are experienced in the process. You are here: Terms and conditions Plans, bundles, ... Summer Screen Insurance Policy. ii. Anything outside of that 7-day window, or a situation that is not damaged/not as described, we would then honor the seller's individual shop policies. Within the so called allowable seven days period she cancelled the contract with vodacom even sending a courier to collect the router and sim card from her. The IMEI number on the box must match the IMEI number on the device. Customers that are unhappy with their new electric cars will now be directed to Tesla's service department. iii. The device was a complete let down and I was not satisfied at all. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Vodafone Guardian. If your phone has a lock code or security code, please de-activate it before you book it in for repairs to avoid any unnecessary delays. The Computer (laptop or desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. Vodacom Faulty phone and them refusing to replace it. As it had 78% battery life, the issue was not that it was flat. Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. 3) The following devices are applicable to the Huawei Summer Campaign for Mainboards: Y5 2019 (Board version: Vodacom/MTN); P20 Lite (Board version: Vodacom/MTN/Channel); Y6 2018 (Board version: Vodacom/MTN); Mate 10 Pro (Board version: Vodacom); Y3 2018 (Board version: Vodacom/MTN); Y3 2017 (Board version: Vodacom); P20 Pro (Board Version: Vodacom/Channel); Y5 Prime 2018 (Board version: Vodacom/MTN/Channel); Y5 Lite (Board version: MTN/Channel); P20 (Board version: Vodacom); P Smart (Board version: Vodacom/MTN/Telkom/Channel); Honor 10 Lite (Board version: Vodacom); Mate 20 Pro (Board version: Vodacom/MTN); Y7 2018 (Board version: Vodacom/MTN/Channel); Y6 2019 (Board version: Vodacom/Channel); P30 Lite (Board version: Vodacom/MTN/Telkom/Channel); P10 (Board version: Vodacom/MTN/Channel); P9 Lite (Board version: Telkom/Channel); P10 Lite (Board version: Vodacom/MTN/Telkom). iv. You have 14 calendar days to return an item from the date you received it. i. -1. andy_connor_e. iv. There must be no physical damage on the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks. Please be advised that the Computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times. iv. ii. If a repair is undertaken on the device, the warranty period continues as normal from where it is in the implied warranty period. if your device is faulty, you have 30 days from the day you receive it. vi. Hi Can anyone here confirm the return policy for a new phone that is a dud out of the box? Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: the customer contact the Vodacom Online Support team to arrange collection. 4) Subject to spare part availability.Huawei Summer Campaign – LCD. ix. 1. 1. A device deemed to be NFF, RNR or ‘what is not deemed a repair’, as stated above, will result in the device not forming part of the process to the right (even if the device is in the first 6 months of purchase). Accessories (battery, charger, micro SD card, etc.) Johan Grobbelaar makes a return to the Vodacom Bulls pack and will start at hooker for their opening Carling Currie Cup clash against DHL Western Province at DHL Newlands on Saturday. vii. [We will notify you by email when your return has been processed.] Vodacom shall only deliver within the borders of South Africa. The replacement device is supplied by the manufacturer. If you do not post a Return Policy informing customers of your "no refunds" policy, customers are entitled to a full refund if they make returns within 7 days of purchase. We offer a 7 Day Return / Exchange for our valued customers. This repair is therefore not guaranteed. You will have 10 (ten) calendar days to accept the quotation/estimate prior to any repairs being completed. Whilst Vodacom Repairs goes about providing a working unit, often consumers re-load old corrupted data back onto the device and such corrupted data creates a similar fault as before the corrective technical action. The spares used are either original and genuine spare parts and/or other spare parts (generic parts) of a substantially similar quality and nature which are fit for purpose. An authorised repair entity will determine a repair outcome and communicate this finding in the form of an ‘out-fault’ as assessed by the authorised technician. The nature of technical devices (cellphones, etc.) Devices must be collected by the individual whose details appear on the job card accompanied with their ID book or valid driver’s license. Unfortunately, we can’t help you if you are a consumer in need of protection. We test out the Alcatel One Touch 2004C. Although every effort will be made to guard against loss of data, given the nature of often unknown, conflicting or corrupt software applications on devices, the possible loss of data cannot be guaranteed. Show more . After attempting to repair your liquid damaged device it may not perform in the same manner as before and it may not be returned in the same condition as before. I wanted to return and change models but vodacom says no as it is out of their 7 day return policy. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Service & Warranty support on laptops & notebooks. ii. i. Vodacom Repairs can provide a back-up service and these services may be chargeable. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. iv. 14-Day return policy. Although every effort will be made to guard against loss of data, given the nature of often unknown, conflicting or corrupt software applications on devices, saving the data cannot be guaranteed. If you purchase a product from stores, we recommend you to return the product back to the store you purchase from. The consumer should retain their proof of receipt of the device when the device is issued back to them after the software upgrade, as this is the date that will be applied in terms of the additional 7 (seven) day window. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date. For all other customers: if you change your mind, you have 14 days from the day you receive it. – A software upgrade will be performed free of charge in an attempt to resolve the fault. Your complete satisfaction is our top priority. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process. Go to your closest Vodacom Repairs, Vodacom Shop or Vodacom 4U for more details. viii. The warranty on all devices is provided by the relevant device manufacturers. i. The Computer (laptop, notebooks or desktop) is not covered by the Vodacom Device Warranty Agreement. North Carolina: There's no right to cancel contracts or purchase agreements. ii. You are entitled to a 7-day cooling-off period. All sales orders under the value of R500 (Five Hundred Rand) (including vat) shall incur a delivery fee of R130 (One Hundred and Thirty Rand) (including vat). ii. – The maximum of 14 (fourteen) calendar days OBF rejection with a software version update is therefore calculated according to the time the device is in the consumer’s possession. Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). A repair process is when a physical repair is undertaken on a device where spare parts are replaced in order to rectify the fault reported whether it is a Level 1, Level 2 or Level 3 repair. Your warranty will be voided if your device is damaged. A store is legally required to post its refund policy. i. You will receive a quotation/estimate within a period of 2 (two) to 5 (five) calendar days for the repair to continue out of warranty (dependent on where the device was booked in). However if the phone is returned within the one month warranty period and deemed not repairable by the technician, 50% of the original repair cost will be refunded. Vodacom’s distribution provides consumers with various options relating to where they can book a device in for technical assessment and/or repair. v. Consumers that load their own data onto a device must take responsibility for such data. vii. Although every effort will be made to guard against loss of data and/or other failures, given the nature of often unknown, conflicting or corrupt software applications on devices the possible loss of data cannot be guaranteed. Can you return a used car? If the warranty is void, the processes upper right do not apply and Vodacom Repairs will attempt chargeable out of warranty repairs to assist you. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. It is possible that a fault communicated by you cannot be replicated/determined or lacks some detail and is therefore officially closed as a ‘no fault found’ (NFF) or a ‘return not repaired’ (RNR). But we can point you in the right direction to enable you to resolve your complaint. iii. Converting other returns to annual You can convert from weekly or monthly returns to annual returns in a similar way. i. 3. viii. i. 4. Vodacom recommends that such a back-up take place prior to booking your device in at Vodacom or receiving any data support service. All out of warranty repairs will be subject to a written quotation. 1. When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa. Find out if your device is eligible for return or exchange. The loan device and its accessories remain the property of Vodacom and are given to you to use while your device is being repaired. Make sure you provide accurate contact details so you can receive status updates and the notification to collect. Vodacom Repairs shall under no circumstances whatsoever be held responsible for any damage, loss and/or expense arising out of or connected with the manufacturer product liability, faulty design and/or latent faulty workmanship or materials in the products and/or spare parts and for any consequential and/or unforeseen losses of whatsoever nature and howsoever arising. iv. Although every effort is made to replace with the same make, model and colour, it may not always be possible and alternative options available at the time will be discussed with you prior to completion of the service process. vi. 30 Days Recurring Data Bundle. 3. Should Vodacom Repairs be unable to repair your liquid damaged device, Vodacom Repairs will not be responsible for replacing the device or for any loss, damage or cost suffered by you. 1. Failing to properly follow the installation process and instructions for use, or if you use products or accessories that aren’t compatible with your device – such as generic accessories and other contaminated auxiliary devices. Dial *135# and follow the prompt. There are a number of sections in the Consumer Protection Act A differentiation in the repair process is made between month 1 – 6 and month 7 – 12/7 – 24. iii. The liquid seen can be minimal but the damages occur within the layered board or under a component of the device. Get cellphone & data contracts, plus Prepaid & Top Up deals. i. If a final repair or exchange is undertaken and it is not successful, the next repair process may be the issuing of a new sealed commercial unit. Loan devices provide for voice and data continuity which may be of the same operating system, however, may differ in terms of capability and functionality to that of your device. 3) The following devices are applicable to the Huawei Summer Campaign for Batteries: 3) The following devices are applicable to the Huawei Summer Campaign for Back Covers: 3) The following devices are applicable to the Huawei Summer Campaign for LCD’s. 2. Other exclusions and limits may apply. The device is then replaced and referred to as a ‘swap/exchange process’. Within 7 days from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you can choose to return the goods to the place of purchase based on the invoice price. As the consumer, you need to take note of the following important data related information: i. Learn more about our … Repairs to liquid or corrosion damaged cell phones will only carry a 1 (one) month warranty. The period for return – 7 days The general return policy of the company is for 7 days, you can return any of the cars within this timeline.If you aren’t satisfied with your purchase, you may return or exchange your product conveniently.. CarMax gives you a full week to decide if your car is the perfect fit for your life.If it’s not, simply bring it back within 7 days for a full refund. The warranty is provided by the manufacturer thereof. All repairs undertaken, except for those in respect of corrosion and/or liquid damage, are guaranteed against faulty workmanship for a maximum period of 3 (three) months from the date that the consumer received notification to collect a device and not from the point of actual collection by the consumer. In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month). iv. 1 Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. Vodacom Samsung Ace GT-S5830 Still not working properly. 14-Day return policy. The signal is horrific the phone almost never works. The replacement issued by the manufacturer is not a commercial sales pack but service stock which may be refurbished/reconditioned devices. iii. Items that qualify as OBF will only be swapped for the same make and model. v. 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